Refund and Returns Policy

The provision of goods and services by Richester Foods is subject to availability. In cases of unavailability, Richester Foods will offer the user an alternative delivery date, alternative products or a full refund within 30 days.

A 20{cb8ba0ec67fd6edf6798095b63b1021151aa1f0b8733b62982ff74a4038c9102} handling fee will be charged on any unused, undamaged and unopened items returned to Richester Foods. A 10{cb8ba0ec67fd6edf6798095b63b1021151aa1f0b8733b62982ff74a4038c9102} cancellation fee on any confirmed orders will be charged when an order is cancelled within 24 hours of placing order. No orders can be cancelled after 24 hours.

To qualify for the refund, customer needs to notify Richester Foods within 7 days from shipment that they would like a refund. The product(s) must arrive at our physical address within 14 days of the original shipment and in the same condition we shipped it – unopened, unused, and undamaged in its original condition and any and all seals, packaging, labels, shrink-wrap and/or boxing remains intact. Please repack the products carefully for the return trip to avoid damage in transit. Products that have been opened, used, or damaged in transit will not be accepted for return and will be returned to the customer at the customer’s expense. If you believe there will be a problem with the product reaching us within the 14-day period, contact our customer service department to make special arrangements. We’re here to help and to work with you to find a solution. A handling fee will be charged as per paragraph 5.2.

It is ultimately the customers’ responsibility to research if the products they buy will meet their specific needs.

Any product returned must be accompanied with the user’s proof of payment in respect of such product. The product must be returned via courier (not via post office courier or service) to Richester Foods’ physical address. No returns will be accepted sent via Post Office as damage and/or losses can easily occur.

If you are planning on returning an order, please call 012 666 8606 & email to request a return authorisation number. Other email addresses are not setup to handle return requests. No unauthorised returns will be processed.

If a product is returned, Richester Foods will examine the product and advise the customer accordingly if they are eligible for a refund based on paragraph 5.2.

If a user has cancelled an order, and the user wishes to revive such order, the user needs to place a new order for the products concerned. Product availability cannot be guaranteed

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.