FAQ

Consumers can check the back of each of our individual packets for our allergen declaration line to confirm which allergens are included as an ingredient.

All Richester products are made in a facility that uses milk, soy, gelatine and peanuts as ingredients.

All our products are listed on our website and each product’s ingredients are noted in detail and allergens are clearly indicated and separately highlighted.

All Richester candy is produced in a facility that manufactures and stores peanuts, milk and soy.

If you look at our individual ingredients listing of each of our products, you will find individual “E Numbers”. These “E numbers” replace the chemical or common name of particular food additives. These additives/E-numbers are used to enhance the colour, flavour, texture or prevent food from spoiling. In Europe, these are referred to as E numbers (the E stands for Europe) In short, the E-number is the shortened name for the particular colour or flavour used. To establish what each individual E number stands for, search for the E number in your web browser for details.

Our products are proudly manufactured at our production facilities in South Africa.

The number of candy in each of our bags is very clearly displayed on the front of our unique packaging. All our products are automatically packed using automated multi-head weighers and these are programmed to pack by weight. At times, the number of individual pieces may be more or sometimes less  in each bag, but the weight we promise to sell you will always be correct. If on the odd occasion there are less candy units compared to what we declare, it means that the weight of each candy is slightly higher resulting in lesser total units. This happens on very rare occasions as we always strive to deliver the exact quantity we promised.

All products are individually wrapped in an automated process using unique packing machines. There are times when the twisting fingers of the machines miss picking up a candy and empties are generated. Due to the automated process in which our candy is wrapped, sometimes these empty wrappers find their way into the final sealed bag. Due to all our products being packed by automatic multi-head weighers, an empty wrapper’s weight is not picked up by the scale so the final total weight of the candy bag will never waive from what we promise, i.e. the empty wrapper is not counted as a full sweet as the empty wrapper has zero weight.

What we are trying to say is should you find empties in your bag of Richester candy purchased, it does not mean we supplied you less candy than promised.

For a small quantity of individual packet purchases you can buy directly from us via our online store. Please click on link below to access our online store. 

For bulk orders, a minimum order quantity will apply for you to deal directly with us. For bulk order enquiries, please email sales@richester.co.za  with your proposed pallet order quantities and we will get a member of our sales team to contact you.

We realise that companies come in all shapes and sizes, so if your order does not meet our minimum order quantity requirements to deal directly with us, we will refer you to a distributor/stockist of our products in your area.

We do prefer if smaller shopkeepers purchase directly from our distributors instead of directly from us. Please use our Store Locator to see the list of stores that stock our products.

Carnauba wax is an extremely useful natural renewable resource used as one of our coating ingredients for some of our candies. It is harvested from the leaves of the Carnauba palm which is only grown in certain regions of Brazil.

The following Richester products contain Carnauba wax:

• Mintex Chewing Gum
• Dr Mint Chewy Mint Candy
• Wacky Ball Gum

Citric acid is a chemical compound naturally occurring in citrus fruits.

Ascorbic acid is a vitamin, commonly referred to as Vitamin C and is derived from fresh fruit sugars.

The lactic acid in Richester products is derived from beets via chemical syntheses and is dairy-free.

All gelatine used  in Richester products are derived from beef origin and is certified strictly Halaal by the NIHT Islamic Halaal certification authority.

The Richester products that contain gelatine are:

• Chewy Creme
• Dr Mint
• Melloworld

No, not at all.

Bubblegum and chewing gum are made from natural gum bases and contains absolutely no gelatine at all as an ingredient.